FAQ’S

Here are some of the most frequently asked questions we get. Maybe you have a question that needs answering, or just want to get some more information about T-Shirt Zone and what we do. In either case, we hope that our FAQs help to provide that information.

GENERAL

  • We are open from 10am – 9pm, Monday through Friday. However, if you want to get in touch after hours please email us or fill out the contact form and a customer service rep will get back to you ASAP.

  • Getting a quote can be done one of two ways. First, in our design studio, once you’ve completed your design, our get a quote feature can give you a quote based on the quantity and style of shirt your looking to order. Second, email us the specifications for the order you’d like a quote on and we’d be glad to send you a quote over email.

  • Because of the extremely high order volume we process, we do not offer free sample orders as a service. However, your welcome to place a small order before you plan on placing a larger order to test out our printing service. In addition, if you worried about print quality, please check out our gallery page for some images of our work.

  • During business hours, phone is the fastest way to get in touch. If we are unavailable over the phone, email and the contact form are great ways to get in touch.

  • We are located in Virginia. Our full address is listed in the Contact Us page.

  • We do not offer returns unless there is a defect with the printing; the wrong size or style shirts have been shipped; or if the order is received well beyond the expected delivery date on standard shipped orders. For more specifics on our return policy, please see our User Agreement page.

  • Yes we sometimes offer sponsorships. Please email us or fill out the contact form and let us know how we can help you and we will do our best to work with your needs.

  • No, we offer the same price to everyone who uses our websites. Sometimes we offer discounts and promotions so please check with us and see if there are any promotions available.

  • We do not offer exchanges on printed items. On blank apparel, we can offer exchanges if the goods are sent back to us unused. Exchanges will be subject to a 25% restocking fee paid by the customer. Customers will be responsible for the cost of shipping items back to T-Shirt Zone. Exchanges can only be made once the items are confirmed received and undamaged by a customer service rep. For more specifics on our return policy, please see our User Agreement page.

  • We do not offer cancellations under any circumstances. All orders are made-to-order and the process beings immediately after an order is placed. If you have a question about a cancellation of an order please email us at [email protected] We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed. For more specifics on our return policy, please see our User Agreement page.

OUR PRODUCTS

  • We offer a number of well known blank garment brands including, Gildan, American Apparel, Bella, Alternative Apparel, New-Era, and Next Level. We have products available to fit any budget or style requirement. If your not sure what product might work best for you, please feel free to get in touch with customer service.

     
  • Yes we offer a number of styles with Youth options available.

  • If you need a size chart for any given product please email customer service and request a size chart and someone should email you back one shortly after the request is made.

  • es, American Apparel products are made in California and are some of the highest quality blank garments available today.

TURN AROUND & SHIPPING

  • Yes we offer free shipping on all standard shipped orders of $100.

  • We offer a 7 business day rush shipping option for an extra cost of 25% of the order value. This guarantees the order will be at your door in 7 business days.

  • As much as we would love to offer rush shipping as a free service to all of our customers, the reality is, shipping using express services cost us a lot extra. We also schedule your order ahead of those who had placed an order using standard shipping, for that priority it is only fair that we charge a fee.

  • All standard shipped orders will arrive within 14 business days of placing your order.

  • Depending on your location within United States your order will be shipped by UPS or by USPS. We tend to use USPS for more rural locations and UPS for orders in major cities.

  • Once your order ships we automatically send out a Shipped confirmation with a tracking number for your order.

     
  • We offer local pick up in Winchester, VA. but this needs to be arranged with our customer service reps.